Keeping you safe

Your wellbeing is our top priority. If you need a repair, which includes concerns about damp and mould, please contact us immediately and we will assess the situation and assign it a level of priority. 

Please visit our damp and mould information page if have concerns about this issue.

You can easily report a repair through your MyCBH account or call 0800 408 0000. 

All you need to know about repairs:

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Repairs and recharge policies

You can read the policy summary or download the full policy document for these policies:

• Visit the repairs policy page
• Visit the recharge policy page

How to videos 

Our contractors at PH Jones and British Gas have popped together a few handy tips to try yourself if you have any issues with your boiler, radiator, pipes or no hot water:

To view them, follow the links below:

PH Jones – phjones.co.uk/videos/

British Gas – britishgas.co.uk/help-and-support/troubleshooting-tips-and-guides

Planned maintenance on your home 

We have a regular programme of maintenance work that we carry out to make sure your home is well maintained and a place you enjoy living in. Work we regularly carry out includes:

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