Pay your rent

We want to make it as easy as possible for you to pay your rent. You can make payments using one of the options below, including via Direct Debit or through our online portal.

Please note we no longer accept cash payments.

• Direct Debit: The easiest and best way to pay is by either weekly, or monthly direct debit. We will give you advance notice of the collection amounts and date. To apply, please contact your income officer on 0800 408 0000
• Pay online: Make your payment online through the MyCBH portal, or you can pay via the council’s secure rent payment page
• Standing orders: arrange to have your rent paid directly from your bank or building society account
• Pay by phone: Our automated line is open 24 hours a day, 7 days a week. Please call 0800 408 0000 and select option 1. Remember to have your debit card and payment reference to hand. Please note our customer services team cannot accept payments over the phone

Help to pay

If you’re worried about being able to pay your rent, or have fallen behind with your payments, contact our income team as soon as possible. The team are on hand to provide advice on affordable payments and any benefits you may be entitled to receive.

You can contact the housing revenues team on 0800 408 0000 or email income.team@cheltenham.gov.uk 

Rent FAQs

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Visit the rent setting policy page to view the policy summary or download the full policy document.