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Anti-social behaviour affecting our tenants

This page is for Cheltenham Borough Council Housing Services tenants experiencing anti-social behaviour.

To report anti-social behaviour outside of CBC properties, please visit our main anti-social behaviour page.

What is Anti-social Behaviour (ASB)?

ASB is defined as conduct that is:

  • Likely to cause, or has caused harassment, alarm or distress to any person
  • Capable of causing nuisance or annoyance to a person in relation to their occupation or where they live
  • Capable of causing housing-related nuisance or annoyance to any person

Some of the most commonly recognised types of ASB include:

  • Noise nuisance (loud noise)
  • Verbal abuse
  • Drug use/ drug dealing
  • Violence or threats of violence
  • Harassment
  • Domestic violence 
  • Hate crime

Many problems can be resolved by neighbours talking to each other. Your neighbour might not be aware that they are causing problems.

We work in partnership with Gloucestershire Police and any other relevant agencies across the borough to try and tackle ASB, using a range of measures, including legal action. We will always do as much as we can to protect victims, affected residents and witnesses.

How do I report ASB?

Visit our report an ASB issue page on the various ways to report an antisocial behaviour.

How we deal with ASB

1. Investigate
Once you have contacted us we will investigate your complaint. We may:

  • Contact you for more information
  • Contact any witnesses
  • Speak to the person(s) you have complained about
  • Provide you with diary sheets to record further incidents
  • Work with partners e.g. the police, to resolve the investigation

2. Action
Examples of the types of action that we can take are:

  • Warning letters regarding breaches of tenancy and unacceptable behaviour
  • Home visits to re-enforce warnings
  • Restorative solutions offered to two parties to resolve a dispute
  • Acceptable Behaviour Contracts (ABC) signed voluntarily between a young person and other agencies to agree not to behave in a certain way
  • Possession proceedings when there are serious breaches of tenancy
  • Civil Injunction Orders to prevent the specific nuisance behaviours, often with an attached Power of Arrest
  • Tenancy demotions which remove some of the rights that secure tenants hold if there are breaches of tenancy due to ASB
  • Extending introductory tenancies by 6 months
  • Providing support for perpetrators of ASB by working with other agencies to help change behaviour

Read our Antisocial Behaviour Policy.

What if I'm not satisfied with how my report is handled?

Anti-social Behaviour (ASB) case review:

The ASB Case Review gives victims of persistent anti-social behaviour the right to request a multi-agency review of their situation, when a specific threshold is met.

ASB often cannot be defined by a particular type of incident or behaviour, but more on how it can affect a victim, or victims, and their daily life. Whatever form it takes, the behaviour will cause, or is likely to cause, harassment, alarm, or distress to a person. However ASB experienced within a residential setting has a lower threshold of ‘nuisance and annoyance’.

Tackling ASB is the responsibility of multiple agencies, including the police and local authority who each lead on certain types of behaviours. However, whatever the situation it is best practice for all agencies to work collaboratively to solve the problem.

The aim of the ASB Case Review is to encourage a joined-up, problem-solving and victim-centred approach to the resolution of serious and persistent ASB problems. It enables agencies to review the situation and establish if there are any further actions that can be taken to bring a case to a satisfactory resolution.

The threshold to request a review is:

  • Three or more reported incidents of ASB, including hate incidents, to relevant agencies (for example the police,council,housing,health)
  • The incidents occurred on separate occasions, within a six month period
  • The ASB is an ongoing issue

The ASB Case Review Application Form is available as an online form on the Office of the Police and Crime Commissioner’s (OPCC) website. There is a link to the form below:

https://www.gloucestershire-pcc.gov.uk/request-an-anti-social-behaviour-case-review/ 

A printable form can also be found on the OPCC website. It should be posted to:

The ASB Case Review Coordinator, Office of the Police and Crime Commissioner for Gloucestershire, 1 Waterwells Drive, Waterwells, Quedgeley, Gloucestershire, GL2 2AN.

Alternatively, please email communitytrigger@gloucestershire.police.uk or call 01452 754601 for assistance (Available Monday to Friday 9am - 5pm).

You can find out more on  Anti-Social Behaviour Case Review - Gloucestershire's Office of the Police and Crime Commissioner (gloucestershire-pcc.gov.uk) 

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