Comments, compliments and complaints about our housing service

We believe feedback about our services, or your experiences, is vital for continuously improving our services to you.

Give feedback

Comments, compliments and formal complaints.

You can give us your feedback in different ways. Our complaints process, which is set out below, will help you to understand how we deal with complaints.

What happens once I have made a complaint?

We will do our best to resolve your complaint to your satisfaction. We will do this by following our complaints procedure, which is in line with the Housing Ombudsman Code.

[Housing Ombudsman Code – self assessment 2025 (56 KiB)]

Complaints process

You’ll find information about our complaints process under the headings below.

For detailed information about our complaints process, please read our complaints policy:

[Housing complaints policy – August 2025 (230 KiB)]

Complaints about Anti-Social Behaviour are dealt with through our ASB Policy

 [ASB policy]

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