Help with damp and mould

Your safety is our top priority. We want you to enjoy your home and feel happy and safe in the knowledge that your health and wellbeing is put first. We take reports of damp and mould seriously, because if it isn’t treated it can affect your health, wellbeing and the condition of your home.

What is damp and mould?

Damp and mould issues can be caused by a range of things, including leaking pipes, rising damp and condensation. Mould can grow on any surface but it’s typically found around windows and doors, around the edges of rooms and even in cupboards or wardrobes. It’s relatively easy to deal with if it’s caught early, so please let us know as soon as you can if you spot damp or mould, so that we can investigate and take action.

In some cases, damp and mould is caused by condensation (which forms when warm air comes into contact with a cold surface like tiles or windows and then turns into water). You can take steps to reduce the amount of condensation in your home but if you already have damp or mould as a result of condensation, we’ll need to take action to repair it.

Don’t hesitate to let us know – we’re here to help.

What are the causes of damp?

Dampness in your home may be caused by condensation but it could also be caused by leaking pipes, a leaking roof or rising damp.

If you have a leak, you might see patches of damp coming through the plaster or wallpaper near where the leak is.

Rising damp can be identified by a damp ‘tidemark’ low down on the walls inside your home.

Condensation is surface dampness. It happens when warm air (from cooking or a hot shower, for example) hits a cold surface, like windows, external walls or tiles. It is usually at its worst during the winter and can cause black mould to grow on walls and other surfaces.

Whatever you suspect the cause to be, please tell us as soon as you spot damp or mould so that we can take steps to sort it out for you.

Tips to help reduce condensation

Many everyday activities create condensation in the home but there are steps you can take to reduce it.

Here are a few tips:

• Cover pans when you’re cooking and try not to leave kettles and pans boiling longer than necessary
• Hang washing outside to dry if you can. If you use a tumble dryer, make sure it’s vented to the outside. If you dry washing indoors, use the bathroom if possible and keep the door shut and the room well ventilated
• Try not to hang wet washing on radiators as it causes condensation and will also make your heating less efficient
• Keep the bathroom door shut and the windows ajar when you can
• Let the wet air out by keeping a window ajar or a trickle vent open, especially when you’re showering or cooking (but make sure you’re still warm and your home is secure)
• Keep your home warm by turning your heating on at a lower level for a longer period of time

If you have any concerns please don’t hesitate to contact us through your MyCBH account or calling 0800 408 0000 as soon as possible.

ACSP in conjunction with CORGI provide more information in their video on the dangers of damp and mould.

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