Single person discount review

Periodically we review council tax accounts where a 25% single person discount has been claimed.

This is to ensure that residents are receiving the correct amount of discount and that our records are accurate.

Why have I received a letter?

If you have received a review letter or email, it means you are currently claiming a single person discount as the only adult resident at your address. We have a duty to review this to ensure that your circumstances haven’t changed and that you still qualify for this discount.

What you need to do

You will receive a letter or email from Cheltenham Borough Council asking you to confirm the current situation at your property by following the instructions provided to make sure your council tax is accurate.

If there is more than one adult living at your property, then provide details of who they are and when they moved in/turned 18.

You can respond to the email or letter using the form below.

Complete the online review form

What happens if you do not respond

If you do not respond your discount will be removed from your council tax account and a new bill will be sent to you for the increased amount.

If you have already informed us about a change

Still complete the review and include all details of the changes.

Fraud prevention

We have a duty to protect public funds and we will use information provided by residents to prevent and detect fraud. Any person who gets a single person discount must inform the council of any changes which may affect their discount.

Legal notice

In accordance with Schedule 3 of the Local Government Finance Act 1992 a £70 penalty will be charged where a person does not return the forms sent out as part of this review and as a result does not notify the council without reasonable excuse that the discount should not apply or no longer applies.

The information may also be shared, when appropriate, with other council sections and other organisations responsible for public funds.