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Charity collections

To collect money or sell articles for any charitable cause, you will need a street or house to house collection licence.

Street collections

Make an application

Please read our policy on charitable collections and the street collection regulations before submitting a new or subsequent application.

 

Apply online to licence a street collection

Or you can download and complete an application form.

You will need to provide us with:

 

  • a completed application form
  • details of the charity or fund for which the collection is made
  • a copy of the latest audited accounts for the charity on whose behalf you are collecting
  • a written document (letter or email) from the charity showing that you are authorised to collect on their behalf

Email your application to licensing@cheltenham.gov.uk.

Allocation of street collection days

We operate a diary booking system on a first-come, first-served basis for the allocation of street collection dates. This ensures that all charities have equal access to their preferred collection dates.

We will normally permit a maximum of one collection in the town centre per day, although collection applications for other areas in the borough away from the town centre will be considered at the council's discretion.

Christmas street collections

Due to high demand we have additional arrangements for the allocation of street collections during the Christmas period from 15 November to 31 December.

We will not accept applications for Christmas collections until the first week of September each year.

To permit as many Christmas collections as possible, we will allocate applicants either a morning slot or an afternoon/evening slot.

If necessary, officers will submit a report in November to the council’s licensing committee with proposed allocations for Christmas collections. The committee may approve the proposed allocation of dates or make any amendments it considers necessary. You will be notified of the committee’s decision within 5 working days and issued with a collection permit if your application is successful.

Where your preferred date cannot be granted, alternative dates, times and/or locations may be suggested.

Collection applications for other areas in the borough over December, away from the town centre, will be considered on merits and at our discretion.

Cheltenham Festival (race week) collections

Due to high demand we have additional arrangements for the Cheltenham Festival "Gold Cup" race week in March.

We will not accept applications for race week collections until the first week of October each year.

Where there is a conflict of dates, times or locations, officers may submit a report to the council’s licensing committee with proposed allocations for race week collections. You will be notified of the committee’s decision within 5 working days and issued with a collection permit if your application is successful.

Where your preferred date(s) cannot be granted, alternative dates, time and/or locations may be suggested.

Collection applications for other areas in the borough over race week, away from the town centre, will be considered at our discretion.

Costs

There is no charge for a registered charity.

Redress procedure

Please email licensing@cheltenham.gov.uk in the first instance.

Tacit consent

Tacit consent applies to this application. This means that you can assume the authorisation has been granted (subject to standard conditions that might apply) if you have not received a decision notice from us within 7 calendar days.

The timeframe above takes into consideration the need for a Licensing Committee hearing. Where a decision is delegated to licensing officers, the timeframe for determining an application is likely to be less.

The timeframe above starts on receipt of this acknowledgement.

Direct Debit collections

Direct debit fundraising is carried out either in the street or door to door, normally by professional companies with paid employees.

Direct debit street collections in Cheltenham are arranged and regulated by the Institute of Fundraising. However, house to house direct debit collections are licensed by the council.

If you wish to carry out a direct debit street collection, discuss such a collection or make a complaint about a such collection, please contact the Institute of Fundraising via their website.

House to House Collections

To carry out house to house collections for charitable purposes in England and Wales you need a licence.

Charities given an exception by the Home Office do not require a house to house collection permit. 

Make an application

Please read our policy on charitable collections and the house to house collection regulations before submitting a new or subsequent application.

Apply online for a house-to-house collection licence

Or you can download and complete an application form.

You will need to provide us with:

  • a completed application form
  • Letter of consent if collecting on behalf of a charity
  • Copy of the latest audited accounts for the charity

Email your application to licensing@cheltenham.gov.uk.

Costs

There is no charge for a registered charity.

Provided that your application complies with the relevant legislation, we aim to process your application within 14 working days.  This period may be longer if we need additional documents or information or if your application is referred to the licensing committee. 

For more advice on making an application please email licensing@cheltenham.gov.uk.

Returns

A completed return form must be provided to to the council within 1 month of the collection taking place. Failure to provide a return can prohibit future applications.

Bogus collections

If you are unsure whether a collection bag or leaflet is genuine, we have produced an information leaflet to help you identify the likelihood of a collection being bogus.

Redress procedure

Please email licensing@cheltenham.gov.uk in the first instance.

You have the right to appeal to the Minister for the Cabinet Office.

Appeals must be lodged within 14 days of the refusal.

Tacit consent

Tacit consent applies to this application.  This means that you can assume the authorisation has been granted (subject to standard conditions that might apply) if you have not received a decision notice from us within 7 calendar days.

The timeframe above takes into consideration the need for a Licensing Committee hearing.  Where a decision is delegated to licensing officers, the timeframe for determining an application is likely to be less.

The timeframe above starts on receipt of this acknowledgement.