Do I get a refund if my TEN is refused?
No. The fee is to submit the TEN and not to pay for the period of authorisation. The £21 fee you pay when you serve a TEN is not refundable, even if your TEN is refused.
You must serve a TEN to the local authority for the area in which your event will take place. If you serve a TEN to the wrong local authority, it will be void and non-refundable.
I have used up all my late TENs and forgot to give notice of an upcoming event with more than 9 clear working days' notice. Will the authority accept my TEN?
No. Only 2 late TENs per person (or 10 if you hold a personal licence) per calendar year can be given. Any further late TENs given beyond this limit will be rejected. This limit applies nationwide - if you have given your late TENs to another licensing authority, you will not be able to give any in Cheltenham.
TENs served on any party (licensing, police or environmental health) 5-9 clear working days before the start of the event will be classed as late TENs and will be subject to special provisions. The late TENs rules will apply even if two of the three parties received their copies on time.
An authority has objected to my late TEN. Can the event go ahead?
No. If the police or environmental health officers object to a late TEN, the event will be immediately vetoed. There is no provision for a hearing, nor to appeal against the decision.
I need to give a TEN for an event in fewer than 5 clear working days' time. Will the authority accept my TEN?
No. There is no discretion to accept any TEN which has not been given to all parties at least 5 full working days before the start of the event. This is set out in law.